Workplace Friction Calculator
Answer 20 quick questions to get your Workplace Friction Index score — a 0–100 measure of how much friction is slowing down your workday. The lower the score, the smoother your workplace.
Take the assessment
For each statement, select how often it happened to you in the past 30 days.
Room availability
1A room booking was changed or canceled without notice
2You arrived at a booked room to find it already occupied
3You could not find an available room that met your needs (size, equipment, location)
4You spent more than 10 minutes searching for an available room
Desk availability
5You could not find an available desk or workstation when you needed one
6You spent more than 10 minutes searching for an available desk
7You had difficulty booking a desk near your team or in your preferred neighborhood
8You arrived to find your booked desk was occupied or unavailable
AV and technology
9Video conferencing equipment was not working properly (camera, display, speakers or other components)
10You were unable to connect your laptop to the room's display or AV system
11You had audio issues during meetings (echo, poor sound quality, microphone problems)
12You had to switch rooms or troubleshoot equipment, delaying the start of a meeting
Coordination
13You came to the office expecting to meet with a colleague, only to find they were not there
14You had difficulty finding out which colleagues would be in the office on a given day
15You struggled to find where a colleague was sitting or working in the office
16You missed an opportunity for in-person collaboration because you did not know someone was on-site
Policy
17You were unclear about when you were expected to come into the office
18You were affected by workplace policies that were applied inconsistently across teams or departments
19You arrived at the office unsure what resources (desks, rooms, equipment) were available to you
20You were not informed about a workplace policy change until it affected you
Your Workplace Friction Index score
Where your friction concentrates
The overall index is the validated 0 to 100 measure. The five dimension scores are diagnostic context to show where friction concentrates, not standalone validated subscales.
The average score among workplace operations professionals in Robin's research. Most organizations score between 26 and 44.
