Last updated July 20, 2020
Welcome to Robin. We take privacy seriously, especially when it comes to data you provide to us.
This Policy explains how Robin Powered, Inc. (“Robin” or “we”) collects and uses data, including personally identifiable data (“Personal Data”), and other information we collect from visitors to our website and users of the Robin scheduling platform. Our website and our scheduling platform and related services we provide are referred to collectively as the “Service” in this Policy.
If you have any questions about this Policy, please contact us at firstname.lastname@example.org, and we will be happy to help you.
This Policy applies to information we collect through any version of the Service and to information you send to us.
This Policy does not apply to:
By using the Service, you agree to this Policy and our Terms of Service (including our Acceptable Use Requirements). Some of the data collection and uses described in this Policy are required in order for you to be able to use the Service. Our basis for that collection and use is to be able to provide the Service to you. If you do not agree, you may not use the Service. Some of the data collection and use described in this Policy are optional, and our basis for that collection and use is your consent. Where that is the case, we always give you a choice in advance, and you may use the Service even if you have “opted out” of the particular use.
What information do we collect?
Data you give us
As you use the Service, we collect and store information that you provide when you answer questions or fill out forms or engage in other interactions on the Service. This includes places like account registration, contact forms, account profile, and "personas".
Data collected as you use the Service
We automatically collect and store information when you interact with the Service ("Usage Data"). By default we limit Usage Data access to Robin and its third party service providers who we use to deliver the Service to you (e.g. hosting). If you approve access by any other third parties, we also share applicable data with them for the purpose approved by you.
We store and access Usage Data using a few technologies downloaded to your device, such as your computer, browser, tablet, mobile phone, or wearable. This happens whenever you interact with our Service. Usage Data associated with your Personal Data provided via the Service becomes Personal Data too.
Usage Data includes things like:
We or our vendors may use a few methods to store or collect Usage Data ("Tracking Technologies"). Tracking Technologies may set and change settings on your Device.
We and our vendors may also use tools like web beacons ("clear gifs"), scripts, and images to help manage site content and usage.
These technologies help us understand the performance and usefulness of content in the Service. We use these insights to improve the content, products or services offered through the Service.
Tracking Technologies used by our service providers are not covered by this policy. We do not have control over them, but we do screen to make sure they have acceptable policies before integrating.
For our Tracking Technologies that are not required in order for us to provide the Service, we get your consent to our storage and collection Tracking Technologies in a few ways:
Third Party Tracking
Robin may use other Tracking Technologies (some which may not exist yet) in connection with the Service in the future. If we introduce new Tracking Technologies that change the types of data that we collect and the ways in which we use that data, we will update this Policy.
Third parties (including vendors) may also use Tracking Technologies in connection with our Service. They may collect information about your online activities across third party websites or services. We may not control those Tracking Technologies and we are not responsible for them. You consent to encountering third party Tracking Technologies as you use our Service. You also accept that this Policy does not apply to Tracking Technologies or practices of third parties.
"Do Not Track"
Some third parties have ways (e.g. Browser do-not-track signals) for users to control how online services collect their information. We do not currently take any action based on these signals, however this may change in the future.
Data third parties provide about you
We may combine information collected directly from you on our Service with third party records. This information allows us to give you a better experience by customizing content and opportunities to you. Unless disclosed otherwise, combined information becomes Personal Data under Policy.
Aside from the above, this Policy does not apply to information we receive about you from third parties. This includes if they have used our technology to collect and share information with us. If you have provided data to third parties and have concerns about how they use and share your data, you may wish to contact them to address your concerns.
Interactions with third party services
Parts of the Service may include certain interactions with third-party websites or applications. This functionality may involve the third-party operator giving us certain information, including Personal Data. When you register with the Service for example, you may have an option to link your account to a third party account (e.g. Google) to help the registration, login and transaction process, or otherwise. If we offer and you choose to use this functionality in our Service, the third-party may send your Personal Data to us. We will treat it as Personal Data under this Policy because we collect it as a result of you using our Service.
We may also provide third-party sites' interfaces or links in the Service to help you send communications. For example, a share button for emailing links via the Service. These third parties may keep information used or provided in communications or other activities. These third parties' practices are not subject to this Policy. Robin may not control or have access to your communications through these third parties.
When you use third party services, they are responsible for their practices. We can only vouch for our services and policies, and cannot be responsible for their practices. Be sure to review third-party policies before using their tools on our Service.
How we handle payments
How do we use information we collect?
We may use Personal or Usage Data that we collect about you:
When you contact us, we will use that information only for reasons connected with your request. Not all information submitted to the Service via a "contact us" form or other similar inquiry method may receive a response.
When do we share information with third parties?
There are certain situations where we may share information we have collected about you with third parties. For example, when you approve a third party to access your profile. This includes Personal Data as disclosed at the time you provide your information and as described below or otherwise in this Policy. We do not share Personal Data collected through the Service with third parties for their direct marketing purposes. We also may share non-Personal Data, such as depersonalized, aggregated user statistics, with third parties.
We may also disclose your information as follows:
Third party content and services
The Service may contain content that is supplied by third parties, and those third parties may collect Usage Data and your Device Identifier when pages from the Service are served to you. In addition, when you are on the Service you may be directed to other services that are operated and controlled by third parties that we do not control. We are not responsible for the data collection and privacy practices employed by any of these third parties or their services and they may be tracking you across multiple sites and may be sharing the results of that tracking with us and/or others. For example, if you click on a link, the click may take you off the Service onto a different site. These other sites may associate their Tracking Technologies with you, independently collect data about you, including Personal Data, and may or may not have their own published privacy policies. We encourage you to note when you leave our Service and to review the third-party privacy policies of all third-party websites and exercise caution in connection with them.
Changing information and communication preferences; Retention
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. The Service may allow you to review, correct or update Personal Data you have provided through the Service's registration forms or otherwise, and you may provide registration updates and changes by contacting us at email@example.com If so, we will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records). We retain Personal Data for as long as your (or your organization’s) account is active or as needed to provide the Service to you or your organization under our Terms of Service or other agreement between you or your organization and Robin, and for 90 days after the such account is terminated. You may obtain a copy of your Personal Data by written request at any time until the end of such 90 day period. We will have no obligation to keep any of your Personal Data after the end of such 90 day period. Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media until deleted in the ordinary course of our business, or for other reasons. When you edit your Personal Information or change your preferences on the Service, information that you remove may persist internally in backups or for Robin's administrative purposes. You may cancel or modify our email marketing communications you receive from us by following the instructions contained within our promotional emails or in some cases by logging into your Service account and changing your communication preferences. This will not affect subsequent subscriptions and if your opt-out is limited to certain types of emails the opt-out will be so limited. Please note that we reserve the right to send you certain communications relating to your account or use of our Service, such as administrative and service announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving our marketing communications.
Our Service is operated in the United States. If you are located outside of the United States, please be aware that information we collect, including Personal Data, will be transferred to, and processed, stored and used in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your Personal Data may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States.
By using the Service or providing us with any information, you acknowledge that the processing, usage, sharing, controlling and storage of your information, including Personal Data, as set forth in this Policy and our Terms of Service will take place in the United States.
The General Data Protection Act (GDPR) is considered to be the most significant piece of European data protection legislation to be introduced in the European Union (EU) in 20 years and replaces the 1995 Data Protection Directive. The GDPR enhances EU individuals’ privacy rights and places significantly enhanced obligations on organizations handling data.
The GDPR regulates the processing of a data subject’s personal data in the EU including its collection, storage and transfer or use. The GDPR gives data subjects more rights and control over their data by regulating how we should handle and store any personal data they collect.
The EU’s General Data Protection Regulations (GDPR) went into effect May 25, 2018. Here's what you need to know about Robin’s GDPR compliance:
Rights Under the GDPR
The GDPR grants 7 fundamental rights to data subjects. These are
Subject Access Request (SAR)
Any citizen of the European Union can submit a SAR. At Robin this can be done via email to firstname.lastname@example.org.
We also monitor the guidance around GDPR compliance from privacy-related regulatory bodies and update our product features and contractual commitments accordingly. We’ll provide you with regular updates so that you’re always current.
Data Protection Officer
To communicate with our Data Protection Officer, please email email@example.com.
California Privacy Rights
This section provides additional details about the personal information Robin collects about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see the What information do we collect? section above. We collect this information for the business and commercial purposes described in the How do we use information we collect? section above. We share this information with the categories of third parties described in the When do we share information with third parties? section above. Robin does not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out). Robin or our vendors may use methods to store or collect Usage Data as explained in the Tracking Technologies section above.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at firstname.lastname@example.org. We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.
Children & COPPA
We are a general audience service and do not use the Service to knowingly collect personal information from children under the age of thirteen (13) that requires parental notice and consent under the Children's Online Privacy Protection Act ("COPPA") without such parental consent. In fact, if you are under 18 years of age, you are not permitted to use the Service and should not send any information about yourself to us through the Service.
In the event that we become aware that we have collected personal information from any child, we will dispose of that information in accordance with COPPA and other applicable laws and regulations. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without COPPA-required consent, please contact us by email at email@example.com.
We make every effort to use commercially reasonable safeguards to help protect and secure your Personal Data. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can guarantee to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and you use our Service and provide us with your information at your own risk.
Robin currently uses third party Sub processors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Sub processor, Robin performs diligence to evaluate their privacy, security and confidentiality practices.
|Entity Name||Sub processing Activity||Entity Country|
|Amazon Web Services Inc.||Cloud service provider||United States|
|Sumo Logic||Centralized Logging||United States|
|Intercom||Live chat support||United States|
|SendGrid||Email notifications||United States|
Robin Powered Inc.
11 Farnsworth St, 2nd Floor
Anyone can bring up privacy complaints directly to us at the contact above and we will respond within 45 days. If both sides fail to resolve the complaint, the individual has a right to engage with JAMS to address the complaint at no cost to them.
What happens when this policy changes?
We reserve the right to change this Policy at any time. Any changes will be effective immediately upon the posting of the revised Policy, and your use of our Service indicates your consent to the Policy posted at the time of use. However, we will not use your previously collected Personal Data in a manner materially different than represented at the time it was collected without your consent.
We will also keep a log on this page to track changes across revisions. You can find that change log below.