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Employee experience survey template: From work from home to the workplace after COVID-19

“You can’t manage what you don’t measure.” - Peter Drucker

Half of the US workforce worked remotely this month. For two-thirds of those people, it was for the first time. Now that we’re out of our offices and plugged in at home, how can we use this experience to set up an office worth returning to?

To understand the best way to manage this process, we recommend starting with a quick survey of your people.

The template below will help your workplace team learn:

  1. How did the transition to remote work go?
  2. How is work from home (WFH) going?
  3. What do people expect from the workplace after COVID-19?


Planning the transition back to your office? Talk to a workplace expert today.


Why make an employee experience survey now?

With the office empty, it's a great time to revisit resources and policies that support a great workplace experience, once everyone returns to work. These questions help workplace teams understand how physical distancing will affect their office. Should people return in shifts? At once? How will remote work continue once the office is an option again?

Workplace teams have a special window of opportunity to make the office even better than before. 

In this survey, we outline three big-ticket items worth addressing in your "Back to Office" survey, so you can collect feedback to help guide planning.

We've included a few questions as a starting point. Start your team survey using this customizable template.

Looking for more example employee experience questions?

1) Transitioning out of the office 

Understanding how people adapted to the unplanned transition to remote work can help you develop change management and communications for a smoother return.

  • What communication channels were the most effective for you? Select all that apply:
    [Slack, email, town hall online calls, team stand ups]
  • Before the COVID-19 pandemic, how familiar were you with our business continuity plans? Choose from the scale:
    [Scale of 1 - 10, 1 being not familiar, 10 being very familiar]
  • How easy was it to get what you needed from the office before sheltering in place? Choose from the scale:
    [Scale of 1 - 10, 1 being not easy, 10 being very easy]
  • Anything else the workplace team should know about transitioning out of the office?
    [Open text field]

2) Working from home

With only 14% of Americans having prior experience working from home, many may need advice to strike the right balance. This will also help workplace teams discover which elements of WFH should also return to the office and improve employee experience going forward.

  • How comfortable are you in your WFH setup? Choose from the scale below:
    [Scale of 1 - 10, 1 being not comfortable, 10 being very comfortable]
  • How productive are you in your WFH setup? Choose from the scale below:
    [Scale of 1 - 10, 1 being not productive, 10 being very productive]
  • How easy is it to communicate with your colleagues? Choose from the scale below:
    [Scale of 1 - 10, 1 being not easy, 10 being very easy]
  • How comfortable are you in your WFH setup compared to being in the office? Choose from the scale below:
    [Scale of 1 - 10, 1 being not comfortable, 10 being very comfortable]
  • How productive are you in your WFH setup compared to being in the office? Choose from the scale below:
    [Scale of 1 - 10, 1 being not productive, 10 being very productive]
  • How easy is it to communicate with your colleagues compared to being in the office? Choose from the scale below:
    [Scale of 1 - 10, 1 being not easy, 10 being very easy]
  • Anything else the workplace team should know about your experience working from home?
    [Open text field]

3) The office after COVID-19

The top priorities for workplace teams right now are physical distancing, safety, and remote work programs. Understanding how people think about each of those items helps teams communicate these changes comfortably, and prepare the workplace accordingly.

  • How often did you work remotely pre-COVID-19? Choose from the options below:
    [once a week, a few times a week, the majority of the time, always, occasionally]
  • If we had  a remote work program, how often do you see yourself working remotely:
    [once a week, a few times a week, the majority of the time, always, occasionally]
  • If comfortable answering, do you have vulnerable dependents (children, family members) at home that would affect when you could return to the office?
    [Yes/No]
  • What’s your preferred channel of communication for our company’s back to office planning? Select all that apply:
    [Slack, email, town hall online calls, team stand ups]
  • What would you want to see in an office cleanliness and sanitation policy?
    [Open text field]
  • What would you want to see in an office physical distancing policy?
    [Open text field]
  • What hesitations do you have about returning to the office?
    [Open text field]
  • Anything else the workplace team should know about transitioning out of the office?
    [Open text field]
  • Any other questions you wished we had asked you?
    [Open text field]



For a customizable version of these questions, use this template
Note: Make sure to copy and save the template in your own records before getting started


This is the first of many steps to develop a return to office strategy. Asking your people what would help them feel comfortable and productive at work is the best way to prioritize how to phase them back into the office.

For more resources on workplace readiness in the wake of COVID-19, check out our hub.