What Is Workplace Experience?

The Robin Team
The Robin Team
Published on 
8.4.2022

Hybrid workers collaborating

Employees need an optimized workplace to complete their tasks effectively. Connecting individuals to one another and integrating core components allows employees to do their jobs without being distracted by the surrounding environment. 

Leaders who want to take a proactive approach to their workplace design strategies must consider how workplace experiences shape the day-to-day for those across the organization. By focusing on how employees work and interact, decision-makers can deliver better experiences for everyone. 

As companies strategize the best way to return to the office, focusing on workplace experience makes it easier to implement a successful hybrid work model

Tweet from Robin about workplace experience

The Components of Workplace Experience

Simply put, workplace experience (WX) is how a worker interacts with their space or environment. There are three major facets of WX:

  • Office Design: This includes the physical layout of an office, the way that space is allocated and utilized, and the facilities and amenities a company has.
  • Office Technology: This component includes all the systems, apps, and equipment that a company uses, from employer-issued laptops and phones to programs like Zoom or Slack.
  • Office Culture: This can be the hardest element to define. Office culture includes your company’s norms and work and communication styles.

Ideally, these three aspects should work in harmony to create an ecosystem where each employee does their best work. The goal is to improve recruitment, retention, and overall productivity. 

By integrating the components of workplace experience into organizational culture, leaders can effectively empower employees to do their best work. 

Creating a Positive Workplace Experience in a Hybrid Environment

Hybrid environments make it difficult to control the workplace experience. Building virtual relationships, creating well-defined policies, and promoting a remote-friendly culture can be difficult when people aren’t interacting face-to-face. 

How can you cultivate and communicate office culture when everyone is not in the same place at the same time?

Making connections between the workplace and the home is challenging and requires coordination across the entire organization. This work often means coordinating information and resources in real-time across multiple teams.

Fortunately, there are plenty of strategies for leadership teams that want to create an enhanced workplace experience for their employees. These techniques include: 

  • Dedicating Resources: Company culture shouldn’t be an afterthought. Some businesses are adding a dedicated workplace experience manager to their staff to coordinate efforts among the facilities, HR, and IT teams.
  • Maintain Open Communication: Hybrid and remote work are still fairly new in many industries. Whether they’re onboarding new employees or implementing a hybrid work policy among current staff, managers should make sure to communicate their plans and expectations. Talk with employees about the best way to keep in touch when teams are working in different locations, whether that’s by phone, chat, or email.
  • Foster Relationships: Remote employees may feel disconnected, especially if other members of their team are working together in person. Be sure to set aside time to get everyone on the same page and foster a sense of teamwork. Make time for one-on-one check-ins, too, so each employee has the support they need to do great work.

Hybrid work is not a detriment to a positive workplace experience. Rather, it may be a big factor in promoting staff satisfaction. Giving employees the flexibility to work at home or in the office, depending on their needs, provides autonomy and communicates that their managers trust them. 

Tweet from Becky Chariton

Using Workplace Experience Tech

For a workplace experience manager to succeed, they need the right tools. Many hybrid workplaces are turning to office management software like Robin that allows staff members to find and reserve workspaces for when they are in the office. With this software, employees can find single desks for quiet work or book a conference room for meetings and brainstorming sessions. 

Adding a workplace experience app to a suite of office technology also makes it easy for companies to visualize how they use their physical space, integrate shared calendars, and send announcements to both remote and onsite employees. 

To learn more about how to improve the workplace experience, schedule a demo with Robin today.